a. Our cut-off time for next day delivery is 12PM. Orders received after that will be dispatched next working day.
b. Orders placed after 12PM on Friday and over the weekend will be dispatched the following Monday.
c. We do our best to deliver your products as advertised, and we use highly reputable couriers with very high standards of service. Please understand that on very rare occasions deliveries may be delayed due to circumstances beyond our control, such as severe weather, road works, blocked access, pandemic, etc. and we will not accept responsibility for reasonable delays. Should your delivery be delayed, please contact us at firstname.lastname@example.org and we will track and recover it.
d. We cover most areas in the UK. We don’t deliver to Ireland, or some areas of Scotland including the Highlands and Islands.
e. Please note that at certain busy times (such as Christmas or Easter) all couriers are overloaded and deliveries may take longer than normal.
f. If you order 2 or more boxes, they may not be delivered at the same time. The delivery charge will stay the same.
g. If you order the wine and some of the products are out of stock we shall contact you to arrange replacement, or another arrangement for the completion of your order.
a. We ask you inspect the bottles once you have opened the box. If you are unsatisfied with any of the items in your order or any part of the delivery service from Grapey please contact us by email@example.com or by telephoning 020 8089 5025.
b. If any of the products in your order are damaged in transit or incorrect (wrong title), you may choose to receive either a refund or free replacement.
c. If your order goes missing, contact us as quickly as possible at firstname.lastname@example.org. We will track the delivery. If the order is lost, we will send you a replacement order as soon as possible. We will offer you a full refund if we are unable to send a replacement within 7 working days.
d. As an online retailer we are governed by the UK Distance Selling Regulations. However, wine is a natural perishable food product, so the regulations relating to the return of unwanted goods do not directly apply to us. We do not offer returns or refunds for wine that’s not damaged or not faulty.
e. If after opening a bottle of wine within 30 days from purchase you found the wine to be faulty (e.g. bad smell), we will give you a free replacement (including return costs) or a full refund. To claim the fault, take a photo of the full bottle and its cork, and email it to us at email@example.com. We need to investigate the source of the fault with the winemaker, and to confirm the fault was not caused by an accident or misuse. Off flavours in wine can sometimes be caused by “cork taint” (2,4,6-Trichloroanisole), and could indicate that a whole batch of wine is faulty. Because of that you may be asked to send us the cork.
f. Orders can be cancelled any time up until the moment that they are dispatched. This is normally untill 12pm on a business day before your delivery day.
g. These terms are governed by the laws of England and Wales. In the event of any claim or dispute arising out of or in connection with these terms, and any orders placed thereunder, the courts of England will have exclusive jurisdiction over them.